Help centre
Questions sellers ask
If your question is not here, call us. We would rather answer it than have you guess.
How soon do I get my cash on delivery?
The courier collects the cash from your customer and settles it with us in batches. Once a settlement arrives, your money is credited the same day and goes out on the next payout. In practice most parcels settle within one to two weeks of delivery.
Do I need an account with each courier?
No. You have one account with FCL and we hold the courier relationships. You choose which courier carries each parcel at the time you book it.
What happens if a parcel is not delivered?
The courier tells us why, and the reason appears on your parcel the same day. You choose whether to have them try again or send it back. If it comes back, we record it the moment it reaches our shop so you know it is here before you come for it.
What if the courier weighs my parcel heavier than I declared?
The courier charges us for the heavier weight and we charge you for the difference at your own per-kilo rate. You will see all three weights side by side: what you declared, what we weighed at our shop, and what the courier charged for.
Can I ship to any city in Pakistan?
Between the thirteen couriers, almost anywhere. Coverage differs by courier, so the booking form only offers you the cities the courier you picked actually serves.
Is there a minimum number of parcels?
No minimum and no monthly fee. Rates improve with volume, so talk to us once you are shipping regularly.
Can I connect my online shop?
Yes. Install the FCL app in your Shopify admin and your store orders arrive ready to book, with the customer, the address and the amount already filled in.
Who pays the shipping if a parcel is returned?
You do, because the courier carried the parcel either way. No cash is collected on a return, so no withholding tax is deducted. Some couriers also charge a return fee, which we pass on at cost and show as its own line.
How do I collect a returned parcel?
Returns are held at our Karachi shop and are yours to collect during office hours. We hold them for 30 days and will contact you before doing anything else with them.
What can I not ship?
Cash, jewellery, weapons, drugs, alcohol, flammable or explosive goods, live animals, perishable food, and anything prohibited by Pakistani law or by the courier carrying it.
How do payouts reach me?
Into the bank account on your profile. Each payout closes a period and produces an invoice showing the cash collected, every deduction, each payment with its date, and what was paid.
Can my staff have their own logins?
Yes, and you control what each one can see and do. Sensitive actions are recorded with who did them and when.