Track a parcel
Where is my parcel?
Every status FCL holds comes from the courier carrying your parcel, recorded the moment they record it.
If you are a seller
Sign in to the portal and open the parcel. You get the full timeline, the courier's own wording for every event, the reason for any failed attempt, and the money on that parcel.
If you are expecting a delivery
Ask the shop you bought from for the tracking number, then track it on the courier's own website. The courier's name is printed on the label on your parcel.
We arrange the delivery on the seller's behalf, so the seller is the right person to ask about an order, a refund or a replacement.
What each status means
- BookedTracking number issued
- Picked upRider has the parcel
- In transitMoving between stations
- Out for deliveryWith the delivery rider
- AttemptedNobody available, or refused
- DeliveredCash collected from the buyer
- Return in transitOn its way back to us
- ReturnedReceived at our Karachi shop
A parcel that has not moved for two working days is worth a call. We chase the courier for you.
Still not sure where it is?
Send us the tracking number and we will find out.