Rates and charges
What it costs, and nothing else
Rates are agreed with you and depend on your volume and where you ship. These are the charges that exist. There are no others.
Charges on a parcel
- ShippingYour agreed rate
- Each extra kilo over your declared weightYour per-kg rate
- Withholding sales tax on cash collected2%
- Withholding income tax on cash collected2%
- Joining feeNone
- Monthly feeNone
- Payout to your bankNo charge from us
When each one applies
| Charge | Taken |
|---|---|
| Shipping | When the courier collects the parcel |
| Extra weight | If the courier weighs it heavier |
| Withholding tax | When the cash is settled |
| Payout | When a period is closed and invoiced |
Shipping applies whether a parcel is delivered or returned, because the courier carried it either way. Tax is deducted as required by law and shown as two separate lines, so your own records match ours.
Weight
How weight is charged
This is where sellers most often feel short-changed, so it is worth being plain about it.
Rounded up to the kilo
Couriers price by the kilo. A parcel of 0.5 kg and a parcel of 1 kg cost the same, and 1.2 kg is charged as 2 kg. Your rate card shows the price for each step.
Three weights on record
What you declared at booking, what we weighed when the parcel reached our shop, and what the courier charged for. All three sit on the parcel in your portal.
A difference is shown, not slipped in
If the courier charges for a heavier weight, the extra appears as its own line in your wallet with the weights beside it. You have seven days to raise it with us.