Terms of service
Last updated 1 October 2026
Who we are
FCL Courier & Logistics arranges parcel delivery in Pakistan on behalf of sellers, using third-party couriers. We are not the carrier. The courier carrying your parcel is named on the booking and on the label.
Your account
You are responsible for everything booked under your login and for keeping your password to yourself. Tell us immediately if you believe somebody else has access. We may suspend an account that is used for anything unlawful or that repeatedly ships prohibited goods.
What you may send
You may not ship cash, jewellery, weapons, drugs, alcohol, flammable or explosive goods, live animals, perishable food, or anything prohibited by Pakistani law or by the courier carrying it. If a parcel is seized or refused because of its contents, the shipping charge still applies and we are not liable for its value.
Declaring weight and value
Declare the weight and value honestly. If the courier weighs a parcel heavier than declared, the difference is charged to you at your agreed per-kilo rate. An under-declared value limits what can be claimed if the parcel is lost.
Charges
Shipping is charged when the courier collects the parcel, whether it is later delivered or returned. Withholding tax of 2% sales tax and 2% income tax is deducted from cash collected, as required by law, and shown as two separate entries. No other charge is applied without telling you first.
Cash on delivery
The courier collects your money and settles it with us. We credit your wallet when that settlement arrives and pay out to the bank account on your profile. We are not responsible for a delay caused by the courier or by your bank.
Liability
Our liability for a lost or damaged parcel is limited to the compensation the courier pays us for it, which is itself subject to the courier's own terms and to the value you declared. We are not liable for lost profits, lost customers, or any indirect loss.
Changing these terms
We may change these terms, and will post the new version here with its date. Continuing to use the service after a change means you accept it.